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Customer Centre

Our Customer Centre provides a whole host of useful information and resources encompassing the full range of software available from WCBS, including:

  • Software downloads.
  • Report Builder templates.
  • User documentation.
  • FAQs.
  • Hints and tips.

The Customer Centre also offers a flexible search function, so you are able to use keywords to filter the resources available and find the one most relevant to your query.

ClosedHOW TO ACCESS THE CUSTOMER CENTRE
  1. Go to www.wcbs.co.uk.

  2. Click SIGN IN in the top, right-hand corner of the screen.

    WCBS website homepage with Sign In link highlighted

  3. Enter your login details (usually your email address and a password).

    Customer Centre SIGN IN screen

  4. Click Customer Centre SIGN IN icon OR press ENTER on your keyboard.

    Note: If you have forgotten your password, use the Forgot password? option and follow the steps to receive a reminder.

ClosedHOW TO FIND ANSWERS TO FREQUENTLY ASKED QUESTIONS

  1. Go to www.wcbs.co.uk and click sign in to the Customer Centre.

    The Customer Centre dashboard appears.

    The WCBS Customer Centre dashboard

  2. In the FREQUENTLY ASKED QUESTIONS section on the right-hand side of the screen, enter your question in the Search field.

    Customer Centre Frequently Asked Questions form

  3. Click Customer Centre Search icon OR press ENTER on your keyboard.

    The Resources Library screen appears, displaying a list of documents that may answer your question.

ClosedHOW TO FIND RESOURCES ON THE CUSTOMER CENTRE
  1. Go to www.wcbs.co.uk and sign in to the Customer Centre.

  2. Click Resources.

    The Resources Library screen appears.

    Customer Centre - Resources search

  3. Using the search panel on the left-hand side of the screen, search by product, resource type and/or key word:

    • To search by Product - Click on Customer Centre Expand icon next to the appropriate product to see a list of topics/modules. Select the relevant check box(es).

      Product list with arrows highlighted

    • To search by Resource Type - Select the relevant Resource Type check box or boxes.

      Resources Type list with check boxes highlighted

    • To search by Keyword - Enter your key word(s) into the Keyword Search field.

      Keyword search box

  4. Click Search.

    A list of search results appears. Newly added items are highlighted.

    Note: You can sort search results by column heading. Click on a heading to re-order results alphabetically by that column's contents.

  5. (Optional) Click Save Search to save your search and sign up for email alerts which notify you when new items are added that meet your search criteria.

    Note: We recommend that you download and read documents in conjunction with the latest software releases, such as Release Notes and User Guides. These documents detail new enhancements and features.